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CUSTOMER CONTENT You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize DINO PRINT Pty Ltd to produce the Products on your behalf. All information, data, text, photographs, graphics, messages and any other materials (“Content”) are the sole responsibility of the person that produced such Content. Hence you are responsible for all Content that you send, upload, post or otherwise transmit via the website. You agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the website to upload, post or otherwise transmit any Content that contains indecent, anything unlawful, or any content that infringes the intellectual property rights or other proprietary rights of DINO PRINT Pty Ltd or any third party. DINO PRINT Pty Ltd does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will DINO PRINT Pty Ltd be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. You may not use this Site to send or use e-cards in any manner that would constitute the transmission of Spam or unsolicited e-mails. You may not use scripting or other programs to automate the creation and/or transmission of e-cards. DINO PRINT Pty Ltd reserves the right, in its sole discretion, at any time, and without prior notice, to limit the number of recipients to which you may send an e-card and/or limit the number of e-cards that you may send. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account. When you, or someone to whom you have given access, orders a print item using your password, you grant DINO PRINT Pty Ltd the world-wide, royalty free and non-exclusive license to use, reproduce, sub license, modify, adapt, publish, display and create derivative works from the Content on the website and on the printed product for the purposes of storing designs or processing print orders. You acknowledge that DINO PRINT Pty Ltd and its designers shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. DINO PRINT Pty Ltd may preserve Content and may also disclose Content if required to do so by law or in the case that such disclosure is necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of DINO PRINT Pty Ltd , its users and the public. DESIGN FILES DINO PRINT Pty Ltd will only provide design files at 72 DPI (low resolution).If you would like to purchase higher resolution designed files, please contact DINO PRINT Pty Ltd for a quote. CUSTOMER SUBMITTED ARTWORK all artwork or designs and images must be provided in CMYK format and with a minimum resolution of 300 DPI.DINO PRINT Pty Ltd is not responsible for any colour changes that occur in conversions from RGB to CMYK colour modes. DINO PRINT Pty Ltd is also not responsible for images printed as fuzzy, distorted or pixelated due to customer provided artwork.
PROOFING & MATCHING DINO PRINT Pty Ltd is not liable for colour matching or ink density on screen proofs approved by the customers. Screen proofs predict design layout, text accuracy, image proportion and placement, but not colour or density. DINO PRINT Pty Ltd will try to match the gradient density of each colour in duo-tone. DINO PRINT Pty Ltd is not liable for the final appearance of a duo-tone unless the customer orders a colour match proof. In addition, application of lamination may effect or change the appearance of the printed colours. DINO PRINT Pty Ltd is not liable for the final colour appearance of a laminated product/s. Customer is responsible for proof and layout approval prior to the printing. DINO PRINT Pty Ltd is NOT LIABLE for errors in a printed product caused by any of the following: Graphics Orientation or Placement and Incorrect Font Usage Spelling, Grammatical and Punctuation Errors Wrong Die cuts, slits or Incorrect and Missing Folds Finished Product Size Colour Accuracy and Hardcopy Proofs DINO PRINT Pty Ltd will reproduce colour from submitted print-ready files as closely as possible. However, DINO PRINT cannot guarantee colour match and colour density because of limitations in the printing processes, different properties of various printing surfaces, as well as neighbouring image ink requirements. The accuracy of colour reproductions is guaranteed to be within 90% of the final proof you approved. Please note that DINO PRINT can only guarantee colour reproduction for your print-ready files if you order a hardcopy proof for an additional charge. Please note that DINO PRINT is not responsible for colour variations between submitted print-ready images and the actual artwork or product they represent.
INDEMNITY You agree that you shall indemnify and defend DINO PRINT Pty Ltd and all parties from whom DINO PRINT Pty Ltd has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.
ORDER CANCELLATION DINO PRINT Pty Ltd will cancel your order prior to printing/shipping. However, if your ordered item has been shipped then it cannot be cancelled. Orders may be cancellable during the various production stages but cancellation charges will apply. Our Customer Service Team will inform you of any cancellation charges. 1) Orders are placed on-line. 2) Orders are reworked in our design department. 3) Orders are sent to the press. 4) Orders are collected by the shipping firm and shipped. All orders are cancellable before stage 2.If an order is cancelled in stage 1, you will be charged $15 plus 5% of the total amount to cover payment processing, bank charges and to cover our design department fees. For orders cancelled in stage 2, 20% of the total order amount is deducted as cancellation fees to cover our design department’s charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee order cancellation. However, if the order is still in stage 3, and the user wants to have it cancelled, at least 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4, it cannot be cancelled. Design Orders Once an order has been placed successfully, No Refunds are issued for any design services orders.
RETURNS AND REFUNDS As all orders are unique, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit. The customer must notify DINO PRINT Pty Ltd within 3 business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, the customer must return the entire received product within 10 days (at their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing and shipping are NOT REFUNDABLE, including for those orders that are returned for any reason. ORDER SHIPPING AND DELIVERY DINO PRINT Pty Ltd offers the following shipping options when placing an order STANDARD (Shipping Time NOT GUARANTEED): Free Ground Shipping within 48 contiguous states. Usually Ships within 10 to 14 business days after final proof approval. Shipping time for Standard Service is not guaranteed.
PRIORITY SHIPPING – Guaranteed to ship within 8 business days: Free Ground shipping included within 48 contiguous states. Products will be shipped within 8 business days after final proof approval EXPRESS – Guaranteed to ship within 6 business days FREE Ground shipping included within 48 contiguous states. Products will be shipped within 6 business day after final proof approval In all cases, final proof approval must be received by 11:00 AM EST otherwise one business day will be added to the shipping times. Although DINO PRINT Pty Ltd will always act to print and ship orders in a timely manner, in no case shall DINO PRINT Pty Ltd be liable for any consequential or damages resulting from any delay in shipment or delivery. All DINO PRINT Pty Ltd customers agree not to hold DINO PRINT Pty Ltd liable for delays in shipments caused by bad weather, shipping company delays, customs issues or any other circumstances beyond DINO PRINT Pty Ltd ’s direct control. In case of delay due to technical problems due to equipment failure during the printing process, expedited charges will be refunded. Orders cannot be cancelled due to delay in the printing process. All DINO PRINT Pty Ltd customers agree to pay all customs duties and fees on good that are shipped to their respective locations. It is the responsibility of the customers to make arrangements to clear customs for shipments delivered outside the United States.
DAMAGED AND LOST PACKAGES Lost or damaged claims can only be filed for shipments after 30 days from package shipment. DINO PRINT Pty Ltd is not responsible for 3rd party shipping errors, omissions or damaged shipments. Seldom order shipment may have slightly fewer pieces than ordered. Printing trade standards allow for slight underage or overages. Therefore, if exact quantity is needed, please order in excess of the quantity needed. Additional shipping and handling charges will be assessed for packages that have to be reshipped due to the fact that the customer in submitting the proper shipping address made an error.
DISCLAIMER OF WARRANTY THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. LIMITATION OF LIABILITY IN NO EVENT SHALL DINO PRINT OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT DINO PRINT HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM DINO PRINT OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL DINO PRINT BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORISED USE OF THIS SITE OR ITS CONTENT.
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